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Ongoing support after launch we react before a problem grows, not after the site is already down.
A site or app runs fine until the day something breaks and then what matters is whether someone picks up the phone within a few hours, or whether you have to find a new vendor and explain the whole project from scratch.
Week 1
We check the project's state before taking on day-to-day care of it.
From month 1
Monitoring, tickets, and the hours pool start per the agreement.
Every month
We look together at what's worth fixing or building next.
You know in advance how fast we respond to a ticket, written into the agreement.
An outage reports itself to us before a customer notices.
You see what happened tickets, updates, performance.
Agreed in advance, no haggling over every small fix.
Monitoring runs around the clock and flags an outage before a customer notices it.
Describe your project we'll propose an ongoing support scope.
Describe your project